{"product_id":"patto-di-servizio","title":"Service Level Agreement","description":"\u003ch1 data-start=\"134\" data-end=\"158\"\u003e🤝 SERVICE AGREEMENT\u003c\/h1\u003e\n\u003ch3 data-start=\"159\" data-end=\"233\"\u003eUnemployment Status – Active Policies – Mandatory for NASpI and SFL\u003c\/h3\u003e\n\u003ch3 data-start=\"234\" data-end=\"271\"\u003eComplete Assistance – 100% Online\u003c\/h3\u003e\n\u003chr data-start=\"273\" data-end=\"276\"\u003e\n\u003ch2 data-start=\"278\" data-end=\"310\"\u003e🔎 What is a Service Agreement\u003c\/h2\u003e\n\u003cp data-start=\"312\" data-end=\"470\"\u003eThe Personalized Service Agreement is a formal agreement between the unemployed worker and the Employment Center, as stipulated by \u003cstrong data-start=\"439\" data-end=\"469\"\u003eLegislative Decree 150\/2015 (Jobs Act)\u003c\/strong\u003e.\u003c\/p\u003e\n\u003cp data-start=\"472\" data-end=\"517\"\u003eThrough this document, the following are defined:\u003c\/p\u003e\n\u003cul data-start=\"519\" data-end=\"674\"\u003e\n\u003cli data-start=\"519\" data-end=\"549\"\u003e\n\u003cp data-start=\"521\" data-end=\"549\"\u003eThe worker's commitments\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"550\" data-end=\"584\"\u003e\n\u003cp data-start=\"552\" data-end=\"584\"\u003eParticipation obligations\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"585\" data-end=\"626\"\u003e\n\u003cp data-start=\"587\" data-end=\"626\"\u003eThe job placement path\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"627\" data-end=\"674\"\u003e\n\u003cp data-start=\"629\" data-end=\"674\"\u003eTraining or retraining activities\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"676\" data-end=\"756\"\u003eIt is a mandatory step to maintain an \u003cstrong data-start=\"721\" data-end=\"755\"\u003eactive unemployment status\u003c\/strong\u003e.\u003c\/p\u003e\n\u003chr data-start=\"758\" data-end=\"761\"\u003e\n\u003ch2 data-start=\"763\" data-end=\"790\"\u003e📜 Regulatory References\u003c\/h2\u003e\n\u003cp data-start=\"792\" data-end=\"831\"\u003eThe Service Agreement is governed by:\u003c\/p\u003e\n\u003cul data-start=\"833\" data-end=\"963\"\u003e\n\u003cli data-start=\"833\" data-end=\"865\"\u003e\n\u003cp data-start=\"835\" data-end=\"865\"\u003eLegislative Decree 150\/2015\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"866\" data-end=\"890\"\u003e\n\u003cp data-start=\"868\" data-end=\"890\"\u003eArticles 19, 20 and 21\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"891\" data-end=\"910\"\u003e\n\u003cp data-start=\"893\" data-end=\"910\"\u003eANPAL Regulations\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"911\" data-end=\"963\"\u003e\n\u003cp data-start=\"913\" data-end=\"963\"\u003eRegional provisions on Employment Services\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp data-start=\"965\" data-end=\"1053\"\u003eFailure to participate or an unjustified refusal of suitable offers may lead to:\u003c\/p\u003e\n\u003cp data-start=\"1055\" data-end=\"1182\"\u003e⚠ NASpI Suspension\u003cbr data-start=\"1074\" data-end=\"1077\"\u003e⚠ DIS-COLL Forfeiture\u003cbr data-start=\"1097\" data-end=\"1100\"\u003e⚠ Loss of Training and Work Support (SFL)\u003cbr data-start=\"1144\" data-end=\"1147\"\u003e⚠ Loss of unemployment status\u003c\/p\u003e\n\u003chr data-start=\"1184\" data-end=\"1187\"\u003e\n\u003ch2 data-start=\"1189\" data-end=\"1215\"\u003e❓ Why it is mandatory\u003c\/h2\u003e\n\u003cp data-start=\"1217\" data-end=\"1234\"\u003eIt is necessary to:\u003c\/p\u003e\n\u003cp data-start=\"1236\" data-end=\"1413\"\u003e✔ Keep DID active\u003cbr data-start=\"1261\" data-end=\"1264\"\u003e✔ Receive NASpI\u003cbr data-start=\"1280\" data-end=\"1283\"\u003e✔ Receive DIS-COLL\u003cbr data-start=\"1302\" data-end=\"1305\"\u003e✔ Access Training and Work Support\u003cbr data-start=\"1347\" data-end=\"1350\"\u003e✔ Participate in funded courses\u003cbr data-start=\"1382\" data-end=\"1385\"\u003e✔ Not lose benefits\u003c\/p\u003e\n\u003cp data-start=\"1415\" data-end=\"1482\"\u003eWithout signing the Service Agreement, INPS may block payments.\u003c\/p\u003e\n\u003chr data-start=\"1484\" data-end=\"1487\"\u003e\n\u003ch2 data-start=\"1489\" data-end=\"1521\"\u003e⚙️ How the procedure works\u003c\/h2\u003e\n\u003ch3 data-start=\"1523\" data-end=\"1550\"\u003e1️⃣ DID Submission\u003c\/h3\u003e\n\u003cp data-start=\"1551\" data-end=\"1607\"\u003eThe citizen declares immediate availability for work.\u003c\/p\u003e\n\u003ch3 data-start=\"1609\" data-end=\"1635\"\u003e2️⃣ CPI Call-up\u003c\/h3\u003e\n\u003cp data-start=\"1636\" data-end=\"1682\"\u003eThe Employment Center calls up the worker.\u003c\/p\u003e\n\u003ch3 data-start=\"1684\" data-end=\"1719\"\u003e3️⃣ Profiling Interview\u003c\/h3\u003e\n\u003cp data-start=\"1720\" data-end=\"1731\"\u003eAnalysis of:\u003c\/p\u003e\n\u003cul data-start=\"1732\" data-end=\"1821\"\u003e\n\u003cli data-start=\"1732\" data-end=\"1757\"\u003e\n\u003cp data-start=\"1734\" data-end=\"1757\"\u003eWork experience\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1758\" data-end=\"1778\"\u003e\n\u003cp data-start=\"1760\" data-end=\"1778\"\u003eEducation level\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1779\" data-end=\"1793\"\u003e\n\u003cp data-start=\"1781\" data-end=\"1793\"\u003eSkills\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1794\" data-end=\"1821\"\u003e\n\u003cp data-start=\"1796\" data-end=\"1821\"\u003eProfessional goals\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"1823\" data-end=\"1860\"\u003e4️⃣ Signing of the Service Agreement\u003c\/h3\u003e\n\u003cp data-start=\"1861\" data-end=\"1879\"\u003eThe following are established:\u003c\/p\u003e\n\u003cul data-start=\"1880\" data-end=\"2017\"\u003e\n\u003cli data-start=\"1880\" data-end=\"1902\"\u003e\n\u003cp data-start=\"1882\" data-end=\"1902\"\u003eTraining obligations\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1903\" data-end=\"1939\"\u003e\n\u003cp data-start=\"1905\" data-end=\"1939\"\u003eParticipation in suitable offers\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1940\" data-end=\"1968\"\u003e\n\u003cp data-start=\"1942\" data-end=\"1968\"\u003eCurriculum update\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"1969\" data-end=\"2017\"\u003e\n\u003cp data-start=\"1971\" data-end=\"2017\"\u003eAvailability for retraining courses\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3 data-start=\"2019\" data-end=\"2041\"\u003e5️⃣ Monitoring\u003c\/h3\u003e\n\u003cp data-start=\"2042\" data-end=\"2083\"\u003eThe CPI verifies active participation.\u003c\/p\u003e\n\u003chr data-start=\"2085\" data-end=\"2088\"\u003e\n\u003ch2 data-start=\"2090\" data-end=\"2138\"\u003e⚠ Common errors that lead to loss of benefits\u003c\/h2\u003e\n\u003cp data-start=\"2140\" data-end=\"2313\"\u003e❌ Failure to appear for the call-up\u003cbr data-start=\"2181\" data-end=\"2184\"\u003e❌ Refusal of a suitable offer\u003cbr data-start=\"2212\" data-end=\"2215\"\u003e❌ Failure to participate in mandatory courses\u003cbr data-start=\"2259\" data-end=\"2262\"\u003e❌ Outdated data\u003cbr data-start=\"2283\" data-end=\"2286\"\u003e❌ Unread communications\u003c\/p\u003e\n\u003cp data-start=\"2315\" data-end=\"2381\"\u003eAn error can result in immediate suspension of INPS payments.\u003c\/p\u003e\n\u003chr data-start=\"2383\" data-end=\"2386\"\u003e\n\u003ch2 data-start=\"2388\" data-end=\"2436\"\u003e💎 Why seek professional assistance\u003c\/h2\u003e\n\u003cp data-start=\"2438\" data-end=\"2467\"\u003eWith specialized assistance:\u003c\/p\u003e\n\u003cp data-start=\"2469\" data-end=\"2694\"\u003e✔ Requirement verification before call-up\u003cbr data-start=\"2514\" data-end=\"2517\"\u003e✔ Correct document preparation\u003cbr data-start=\"2555\" data-end=\"2558\"\u003e✔ Explanation of obligations and rights\u003cbr data-start=\"2590\" data-end=\"2593\"\u003e✔ Reduced risk of suspension\u003cbr data-start=\"2624\" data-end=\"2627\"\u003e✔ Support also for NASpI and SFL\u003cbr data-start=\"2659\" data-end=\"2662\"\u003e✔ Error-free online management\u003c\/p\u003e\n\u003chr data-start=\"2696\" data-end=\"2699\"\u003e\n\u003ch2 data-start=\"2701\" data-end=\"2724\"\u003e🎯 Concrete benefits\u003c\/h2\u003e\n\u003cul data-start=\"2726\" data-end=\"2906\"\u003e\n\u003cli data-start=\"2726\" data-end=\"2763\"\u003e\n\u003cp data-start=\"2728\" data-end=\"2763\"\u003eProtection of NASpI right\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2764\" data-end=\"2804\"\u003e\n\u003cp data-start=\"2766\" data-end=\"2804\"\u003eMaintenance of unemployment status\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2805\" data-end=\"2833\"\u003e\n\u003cp data-start=\"2807\" data-end=\"2833\"\u003eAccess to free courses\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2834\" data-end=\"2870\"\u003e\n\u003cp data-start=\"2836\" data-end=\"2870\"\u003ePlacement in job offers\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli data-start=\"2871\" data-end=\"2906\"\u003e\n\u003cp data-start=\"2873\" data-end=\"2906\"\u003eContinuous professional support\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr data-start=\"2908\" data-end=\"2911\"\u003e\n\u003ch2 data-start=\"2913\" data-end=\"2938\"\u003e📂 Required documents\u003c\/h2\u003e\n\u003cp data-start=\"2940\" data-end=\"3152\"\u003eDOC: Identity Card\u003cbr data-start=\"2961\" data-end=\"2964\"\u003eDOC: Tax Code\u003cbr data-start=\"2983\" data-end=\"2986\"\u003eDOC: Residence Permit (for non-EU citizens)\u003cbr data-start=\"3037\" data-end=\"3040\"\u003eDOC: Updated Curriculum Vitae\u003cbr data-start=\"3072\" data-end=\"3075\"\u003eDOC: Active DID\u003cbr data-start=\"3090\" data-end=\"3093\"\u003eDOC: INPS communication (if linked to NASpI or DIS-COLL)\u003c\/p\u003e\n\u003chr data-start=\"3154\" data-end=\"3157\"\u003e\n\u003ch2 data-start=\"3159\" data-end=\"3184\"\u003e🌐 Official procedure\u003c\/h2\u003e\n\u003cp data-start=\"3186\" data-end=\"3229\"\u003eANPAL Portal:\u003cbr data-start=\"3200\" data-end=\"3203\"\u003e\u003ca data-start=\"3203\" data-end=\"3227\" rel=\"noopener\" class=\"decorated-link\" href=\"https:\/\/www.anpal.gov.it\"\u003ehttps:\/\/www.anpal.gov.it\u003cspan aria-hidden=\"true\" class=\"ms-0.5 inline-block align-middle leading-none\"\u003e\u003csvg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"20\" height=\"20\" aria-hidden=\"true\" data-rtl-flip=\"\" class=\"block h-[0.75em] w-[0.75em] stroke-current stroke-[0.75]\"\u003e\u003cuse fill=\"currentColor\" href=\"\/cdn\/assets\/sprites-core-gvfid0kn.svg#304883\"\u003e\u003c\/use\u003e\u003c\/svg\u003e\u003c\/span\u003e\u003c\/a\u003e\u003c\/p\u003e\n\u003cp data-start=\"3231\" data-end=\"3260\"\u003eRegional employment portals.\u003c\/p\u003e\n\u003cp data-start=\"3262\" data-end=\"3340\"\u003e⚠ Signing and managing the Agreement requires attention to avoid penalties.\u003c\/p\u003e\n\u003chr data-start=\"3342\" data-end=\"3345\"\u003e\n\u003ch1 data-start=\"3347\" data-end=\"3404\"\u003e🚀 Activate your Service Agreement correctly now\u003c\/h1\u003e\n\u003cp data-start=\"3406\" data-end=\"3469\"\u003eAvoid suspensions.\u003cbr data-start=\"3424\" data-end=\"3427\"\u003eAvoid errors.\u003cbr data-start=\"3440\" data-end=\"3443\"\u003eProtect your benefits.\u003c\/p\u003e\n\u003cp data-start=\"3471\" data-end=\"3582\"\u003e✔ Professional assistance\u003cbr data-start=\"3497\" data-end=\"3500\"\u003e✔ Controlled procedure\u003cbr data-start=\"3523\" data-end=\"3526\"\u003e✔ Support until confirmation\u003cbr data-start=\"3555\" data-end=\"3558\"\u003e✔ 100% online service\u003c\/p\u003e","brand":"CAF CAE","offers":[{"title":"Default Title","offer_id":55967586287942,"sku":null,"price":20.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0952\/6398\/1894\/files\/patto-di-servizio-3907506.jpg?v=1772368269","url":"https:\/\/www.cafcae.it\/it\/products\/patto-di-servizio","provider":"CAF CAE","version":"1.0","type":"link"}